HELP DESK
The HD is operated by High Tech, providing technical assistance and support for incoming queries and issues related to medical equipment. The HD represents the central part of the project organization, it is designed to provide customers with assistance, often with computer-related or other technical issues. A help desk is usually operated by individuals that have an extensive background in the appropriate system so that they can walk users through step-by-step solutions for their problems. It is permanently manned and on service 24/7. The HD staff operates the Computer Added Facilities Management (CAFM) systems. They are responsible to respond to queries, run diagnostic programs, isolates problems, determines and implements the solution.
The activities are represented but not limited to the following list:
- Execute planned preventive maintenance.
- Receive break down/complain calls.
- Enter data to the CAFM system.
- Generate work order.
- Complete work order data records.
- Close work order.
- Generate reports.
High Tech staff prepare all required data and documentation to set up, implement, and operate the CAFM system. High Tech gathers all medical Equipment Asset list and installs this list in the CAFM system as the core of all the Medical Equipment data. This system also holds all maintenance planning and work descriptions as well as records on Medical equipment Maintenance Activities.